Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, with any seals intact, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@suyeskincare.com. Returns must be sent to: Suye Skin, Kent House, Maidstone, ME15 6LA, United Kingdom.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@suyeskincare.com.

Damages and issues
Please inspect your order on arrival and contact us straight away if an item is faulty, damaged or you receive the wrong item, so that we can look into it and make it right.

Exceptions / non-returnable items
For hygiene reasons, skincare that has been opened or used can't be returned unless it is faulty. We also can't accept returns on gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

UK and EU 14-day cancellation right
If your order is delivered to the UK or the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a reason. Sealed items must be returned unopened, in the same condition you received them.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@suyeskincare.com.

This policy doesn't affect your statutory rights.